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Do We Need to Redefine Trust? A Cybersecurity Perspective

 Can I trust you?  

This is a tricky one that we need to define better as we look to thwart cyber threats.  In the digital era because you have an email or Facebook account and sound nice on the phone doesn’t imply trustworthiness.  Unfortunately, that is how majority of our business and social interactions are conducted today.  Just to get a context one of the easiest ways for an Insider Threat or an external hacker intending to do harm to get into an organization’s digital jewels are the people.  We grow up with a context of “being nice” and our customer service and appraisal systems are built around being of service.   We often think, Hey they sound legitimate over the phone? Or surely Physical security had to look at their official ID how else would they get here to me?    Well when you are helpful and of service you also tend to be considered unhelpful when you question people’s intent or motive for obtaining information.  You are also not being very helpful or responding quickly if you deny information while you check out the veracity of the request.  A great example is a real world example given by Kevin Mitnick on Social Engineering.   In this example he identifies how in a 15 minute walk home he got to the project manager of a major mobile company during his hacking days and got them to release source code, through exploiting this “being of service model.”  I think we are long overdue to question this model in light of the world we now live in digitally.  Can I trust you? Can I ? and What does this mean for how we train staff to remain responsive, but vigilant? This is truly a slippery slope, but one all organizations must cross to be successful in cyber protection in a digital era.  Organizations seeking to protect information, but define their internal and external trust models. How do I identify and vet, whom we are going to trust and why?

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